RIGHT OF RETURN

According to the legislation in force, the CUSTOMER natural person may exercise the right of return within 14 (fourteen) days from the date of receipt of the PRODUCTS.

If the natural person CUSTOMER requests the Return using the Return Form within the legal term, if the ORDER is paid, We will refund the amount within 14 (fourteen) days from the date of the natural person CUSTOMER’s notification of his/her decision to return the PRODUCTS.

The amount will be refunded as follows:

– for ORDERS paid by Bank Card

– by refund to the account from which the payment was made;

– for orders paid by cash on delivery

– refund on receipt of the parcel or to the bank account

may postpone reimbursement until receipt of the PRODUCTS sold or until receipt of proof that they have been dispatched, if he has not offered to collect the PRODUCTS himself (the most recent date will be taken).

We reserve the right to reduce the amounts reimbursed to the CUSTOMER by the amount resulting from the handling of the PRODUCTS, other than those necessary to determine the nature, characteristics and functionality of the PRODUCTS.
The following are exempted from the right of Return Rights:
– supply of PRODUCTS made to the specifications submitted by the CUSTOMER natural person or clearly customized;
– supply of PRODUCTS which are likely to deteriorate or expire quickly;
– the supply of sealed PRODUCTS which cannot be returned for health protection or hygiene reasons and which have been unsealed by the individual CUSTOMER.

RETURN

Step 1: Register your return request by completing the form on this page (required)

Step 2: Download and print the PDF return form which will need to be printed in physical format included in the parcel you will send to us (required)

Attention! Both forms are mandatory: you need to register both the online form and the form that will be included in the package.

Step 3: We will send a courier to pick up your parcel. The return cost will be borne by the customer and will be deducted from the amount to be refunded (20 lei). Besides, there is no refund for the initial shipment, and if the shipment was free, another 20 lei will be deducted for the courier service.

Step 4: After receipt of your parcel, checks will be carried out and if all the criteria are met, the money will be returned to the account indicated or to the card, in the case of orders paid online by card. The money will be refunded within 14 days from the date of receipt of the products.