TERMS AND CONDITIONS
The commercial company that offers for sale all the products on www.attotrafic.ro is called SC ATTO REGAL SRL, considered as “Seller” and hereinafter referred to as such. CSC ATTO REGAL SRL is registered at the Trade Register with no. J23/657/2011, CUI RO11228633, with registered office in Sat Tunari Com. Tunari, Str. Alexandru Ioan Cuza, Nr.1, Corp C2, Romania.
The use of this website(www.attotrafic.com) by any person (both physical and legal) who uses the website in order to get information or to purchase products, hereinafter referred to as “user”, represents his agreement without limitations or reservations to these Terms and Conditions.
The sending of an order can be done directly from the seller’s website by filling in an order form, by e-mail to office@attotrafic.ro or by telephone on 0728 207 876. If you place an order by telephone you must confirm your agreement in writing by email after reading and accepting this section on Terms and Conditions.
By confirming an order the buyer agrees to the conclusion of the contract and assumes the obligations incumbent upon him.
Although we try to avoid publishing erroneous data as much as possible, we reserve the right to errors in the automatic publication of product details on the site: descriptions, photos, price, etc. In case of errors, please contact us.
Privacy policy
The Seller undertakes that the Buyer’s personal data will not be disclosed to third parties. The Buyer is guaranteed the rights provided for by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
The collection of personal data entered by the user in the form for placing the order has the purpose of informing the user about the status of the order sent, shipping. The buyer is in no way obliged to provide this data, but it is necessary for the processing of the request and delivery of the goods offered by the seller. For the same purpose, data provided verbally, by telephone or by email is used.
According to the Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and their free movement and the Law no. 506/2004 on the processing of personal data and the protection of personal life in the electronic communications sector, ATTO TRAFIC has the obligation to administer safely and only for the specified purposes, the personal data provided, a member of your family or another person.
Under the law, only upon written request of the user dated and signed, the seller is obliged to confirm to the applicant, free of charge, one request per year, whether or not to process his personal data, to rectify, block, update or completely delete, transform into anonymous data, free of charge, data that do not comply with the law 677/2001.
The user of the website is directly responsible for the data he/she enters and leaves at the disposal of the website, taking on the obligation to provide real data. Any error or damage resulting from the declaration of false or incorrect data does not constitute an object of liability on our part, any damage caused to the user as a result of this being borne by the user. If any of the data you have provided is incorrect or incomplete, please contact us as soon as possible in order to rectify the situation.
Processing of personal data (GDPR)
Please browse the page on processing of personal data, accessible here: Policy on the use of cookies and similar technologies
Please visit the page on the Policy on the use of cookies and similar technologies, accessible here: attotrafic.com/cookie-policy
Guarantee
Warranty is the legal and contractual obligation that ATTO REGAL has towards the user, regarding the quality of the products and services offered.
The seller’s warranty obligation begins when the buyer picks up the product from the courier.
The seller is not responsible for damages that may occur to products used incorrectly.
The warranty does not cover: defects arising from improper assembly, use or handling of the products by the buyer.
The guarantee expires at the end of the validity period, i.e. 2 years from the date of purchase.
The user who has found that he has received a product other than the one ordered can use the guarantee offered by the seller under Law no.449/2003. The verification shall be made in the presence of a representative of the seller.
If the product received does not conform to the specifications on the website or has manufacturing defects, the buyer can request its return to be replaced by another product or a refund of the money paid. If it is decided to replace it with a product of a higher value, the buyer will pay the difference and receive a new guarantee. If the value of the new product is lower, the buyer will receive a partial refund up to the value of the replacement product, or can purchase another product using the remaining money.
The maximum time period for resolving warranty issues is 15 calendar days.
For the warranty you need to follow one of the following steps:
a) Contact ATTO REGAL representatives in writing at office@attotrafic.ro, mentioning your contact details, invoice number, and the product in question.
b) Contact us by phone on 0728 207 876
The mandatory criterion is that the product covered by the guarantee must be accompanied by a copy or the original purchase invoice, in order to prove that the transaction has taken place and that the product has been identified.
Return
According to GEO 34/2014, the buyer has 14 days to withdraw from a distance contract without having to justify the decision to withdraw and without incurring any costs other than return postage.
In the case of refunds, if your order has benefited from free shipping, the amount returned will be deducted from the shipping charge.
The return of products will be made via a courier service. Returned products must be accompanied by a copy of the original invoice or bill.
If the returned products show certain physical or chemical changes, dents, scratches, missing accessories, or other defects, we reserve the right to decide to refuse the return or to withhold an amount from the value of the product, which will be communicated after assessing the damage caused.
No returns will be accepted for products that are used or no longer in their original packaging.
The seller will refund the order value no later than 14 days from the date on which he is notified by the buyer of the decision to terminate the contract. Within the same calendar period of 14 days, the buyer is obliged to return the products received, and the seller may postpone the refund until the date of receipt of the products.
Parcels sent by return of goods are not accepted.
In the case of orders paid online, the money will be returned directly to the account from which the payment was made at the time of placing the order and not to the bank account indicated on the form.
In order to return products it is necessary to follow the steps on the return page no later than the 14th calendar day from the date of collection of the parcel.
Order
After completing and sending the order form with the desired products, the order is considered “on hold” until one of our sales agents contacts you, within a maximum of 24 working hours. If the products are in stock and ready for delivery, the commercial agent will change the status of the order to “order confirmed” and it will be sent by courier.
By sending the order the buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the order.
By sending the order, the buyer consents that the seller may contact him, by any means available / agreed by the seller, in any situation where it is necessary to contact the buyer.
The Seller may cancel the order placed by the Buyer, upon prior notice to the Buyer, without any further obligation of either party to the other or without either party being entitled to claim damages from the other.
Contract documents
By registering an order on the website, the buyer agrees to the form of communication (telephone or e-mail) by which the seller conducts its business operations.
The notification received by the buyer after placing the order is for information purposes and does not represent acceptance of the Order. This notification is made by telephone.
For justified reasons, the seller reserves the right to change the quantity of goods in the Order. If he changes the quantity of goods and/or Services in the Order, he will notify the Buyer at the e-mail address or telephone number made available to the Seller at the time of placing the Order and refund the amount paid.
The contract shall be deemed to be concluded between the Seller and the Buyer when the Buyer receives from the Seller, by e-mail and/or SMS, the notification of dispatch of the order.
The document and the information provided by the seller on the website will be the basis of the contract, in addition to the warranty certificate issued by the seller.
Payment and delivery
Payment for products purchased by the buyer can be made by cash on delivery or online by credit card.
The products are sent by specialised courier companies. Delivery costs will be borne by the buyer or the seller only in certain situations.
The seller is not responsible for the delivery schedule of the courier company, delays or damages caused by the fault of the courier service. Any claims regarding transport services are to be settled in consultation with the courier company.
The rates for delivery services are those charged by third parties and differ according to the size of the parcel or envelope, the delivery distance, and the distance between the delivery point in your city and your address. Approximate shipping costs will be communicated by the seller to the buyer at the time of shipment.
By accepting delivery, the buyer agrees to the shipping rates and delivery time.
The normal delivery time is 2-3 working days, except for special situations which will be announced visibly before placing the order.
Litigation
In the event of any disagreements between the seller and the buyer, an attempt will be made to resolve them amicably. In case of a dispute, the parties accept, according to the legislation in force, the jurisdiction of the courts of the seller’s headquarters (Bucharest, Sector 2).
Final provisions
The maximum amount of compensation due by the seller to a specific customer in case of improper delivery or non-delivery is the amount of the sums collected by the seller from the customer.
The products presented on the www.trendyhome.ro website are available while stocks last. In the event that the website announces that stock is limited, there is a possibility that the stock is already exhausted.
The screen protection films made of tempered glass cover the flat surface except for the films with rolled corners that cover the entire surface, this is specified on the product page. Glass film without rounded corners will be smaller in proportion to the rounded part of the screen.
We reserve the unilateral right to change, correct, add or withdraw these terms without prior notice, such changes to be effective at the time of publication on the website.